399 bed's Privacy Policy
Your personal information matters to us. This document explains in detail how 399 bed collects, stores, and protects your data.
Introduction and Scope
This privacy policy applies to the 399 bed platform. It is in effect whenever you use the 399 bed website, register an account, make a deposit or withdrawal, play games, or contact support.
This document is an integral part of our Terms and Conditions. By using the platform, you confirm that you have read this privacy policy and agree to its terms.
What Information We Collect
399 bed collects only the information needed to operate the platform's services properly. The types of information collected are described in detail below:
2.1 Identity and Contact Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (during identity verification)
- Permanent address
2.2 Financial Information
- bKash, Nagad, Rocket, Upay, or bank account number (for processing transactions)
- Deposit and withdrawal history
- Wallet balance and bonus usage details
2.3 Technical and Usage Information
- IP address and device identifiers
- Browser type and operating system
- Time of site visits, pages clicked, and session duration
- Game play history and betting patterns
- Data collected from cookies and similar tracking technologies
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Identity and Contact | Account management and age verification | At least 5 years after account closure |
| Financial Transactions | Payment processing and fraud prevention | 7 years from the date of the transaction |
| Technical Logs | Security monitoring and troubleshooting | Up to 12 months |
| Game History | Dispute resolution and responsible gaming | 3 years after account closure |
Purpose of Data Use
399 bed uses your personal information only for the specific purposes listed below. Your data is never sold to any third party for advertising.
- Account Management: To handle registration, login, password recovery, and account verification.
- Financial Transactions: To securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: To access relevant information when providing assistance via 24/7 live chat and email.
- Security and Fraud Prevention: To detect suspicious activity and keep accounts secure.
- Bonuses and Promotions: To correctly apply offers such as the 100% welcome bonus or VIP cashback.
- Responsible Gaming: To identify excessive play patterns and help set limits where needed.
- Legal Compliance: To fulfil legitimate requests from authorities and comply with applicable laws.
- Platform Improvement: To analyse usage patterns and improve the user experience.
Data Sharing and Disclosure
399 bed never sells your personal information to third parties for commercial purposes. However, certain information may be shared in the limited circumstances described below:
4.1 Service Provider Partners
Necessary information is shared with payment gateways, game providers, and technology infrastructure providers. These partners are contractually required to maintain privacy standards equivalent to those of 399 bed.
4.2 Legal Obligations
Information may be disclosed in accordance with applicable law in response to court orders, legitimate requests from regulatory bodies, or financial crime investigations. Any such disclosure is limited to the minimum required by law.
4.3 Business Changes
If there is any change in company ownership, users will be notified in advance and their information will be transferred under the same privacy protections.
Data Protection and Security
399 bed uses industry-standard technical and organisational measures to protect your information. All data transmission is secured through SSL encryption.
- SSL/TLS Encryption: Every communication between the website and server is encrypted.
- Data Segregation: Financial information and personal identity data are stored in separate, secured layers.
- Access Controls: Only authorised staff have access to the information they need, and all access is logged.
- Regular Security Audits: System audits are conducted regularly to identify potential risks.
- Two-Factor Authentication: OTP verification for additional account security.
However, no one can guarantee complete security when transmitting information over the internet. We are always committed to ensuring the highest level of protection, but users also have a responsibility to keep their passwords confidential.
Cookies and Tracking Technologies
The 399 bed website uses cookies and similar technologies. Cookies are small text files stored on your device.
6.1 Essential Cookies
These cookies are required for the core functionality of the website — such as maintaining login sessions, completing deposit processes, and security verification. Disabling them will prevent the platform from working properly.
6.2 Functionality Cookies
These cookies are used to remember your preferred language, theme settings, and other personalised preferences.
6.3 Analytics Cookies
These cookies are used to understand which parts of the platform are used most. The data collected is statistical and not personally identifiable. You can disable these cookies in your browser settings.
User Rights
399 bed believes every user should have full control over their own data. Your rights are described below:
- Right to Access: You can request details of the information 399 bed holds about you at any time.
- Right to Correction: If any of your information is incorrect, you can request that it be corrected.
- Right to Deletion: In certain circumstances (outside of legal obligations), you can request that your information be deleted.
- Right to Object: You can object to your information being used for marketing purposes.
- Data Portability: You can request a copy of your information in a structured format.
To exercise any of the above rights, contact our support team via live chat or email. All requests will be processed within a reasonable time after verification.
Protection of Minors' Data
399 bed strictly enforces a 21+ age requirement. No information from minors is collected or stored. Age verification is mandatory at registration, and identity documents are checked in cases of doubt.
If any information from a minor is collected by mistake, it will be deleted as soon as it becomes known, and the relevant account will be closed. Further details on the protection of minors can be found in our Responsible Gaming Guidelines.
International Data Transfers
On occasion, your information may be stored on servers outside Bangladesh for technical reasons. In such cases, it is ensured that the destination country maintains equivalent data protection standards and that appropriate contractual safeguards are in place.
All third-party service providers that process data on behalf of 399 bed are contractually required to comply with the same privacy standards.
Policy Changes and Updates
399 bed reserves the right to amend this privacy policy as needed. Users will be notified of significant changes via their registered email or through a platform notification.
Continued use of the platform after any changes will be taken as acceptance of the updated policy. For this reason, it is advisable to check this page regularly. To learn more about our platform and understand how 399 bed operates, visit the About Us page.
Contact and Complaints
If you have any questions or complaints about this privacy policy, please contact us through the following:
- Live Chat: 24/7 live chat is available on the platform (in Bengali and English)
- Email: [email protected]
We treat all privacy-related requests with the utmost seriousness. For further help with your rights and questions, relevant information is also available in our FAQ section.