399 bed – Responsible Gaming
Gaming is best enjoyed when it is controlled and mindful. 399 bed believes that every player's safety and well-being is the top priority.
Understanding your limits matters
Betting and online casino games are a form of entertainment — they should never be seen as a source of income. From the moment you join 399 bed, we want every user to understand that responsible behaviour is not just a legal requirement; it is the best decision for yourself and your family.
Under our Terms and Conditions, no one under the age of 21 may use this platform under any circumstances. Verifying age is our responsibility, and 399 bed reserves the right to verify any account if there is reason for doubt.
Many players start out for fun, but dependency can develop gradually. To help prevent this, 399 bed provides several practical tools — from setting deposit limits to taking a temporary or permanent self-exclusion. Our FAQ section has full details on how to use these tools.
We are committed to keeping your personal information and account activity secure. Read our Privacy Policy for full details on how your data is stored and managed.
Self-control tools
Use the tools below at 399 bed to manage your own gaming habits.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once the limit is reached, the system automatically stops further deposits.
Financial controlSession Time Limit
Set how long you want to play in one sitting. When the time is up, you will receive a warning and the session will end if needed.
Time managementTemporary Self-Exclusion
Need a break for a few days? You can temporarily deactivate your account for anywhere from 24 hours to 90 days.
Temporary breakPermanent Self-Exclusion
You can request a permanent account closure at any time. Once processed, the account cannot be reopened.
Permanent protectionLoss Limit
The system stops betting once you have lost a set amount. This protects you from sudden large losses.
Loss controlDirect Support
Contact us anytime via 24/7 live chat or email. Our support team serves you in both Bengali and English.
Round-the-clock supportWarning signs of a problem
If you notice any of the signs below, take them seriously and seek help if needed.
Spending beyond your budget
Using rent, bill money, or household funds for betting; borrowing money to play; or placing bigger bets to recover losses — these are clear signs of trouble.
Stress and hiding it
Keeping your gaming secret from family or friends, feeling excessively upset or angry after a loss — these point to emotional dependency.
Unable to stop
Trying to cut back or quit but failing to do so, prioritising gaming over daily responsibilities or sleep — these are clear signs of dependency.
Where to find support
You do not have to face this alone. Your family, professionals, and our support team are always here.
399 bed Support Team
Need a self-exclusion, or want to raise or lower a limit — send any account-related request via 24/7 live chat. You can also email us in Bengali or English: [email protected]
Family and Close Ones
Family and trusted friends are your first source of support. Talk openly about your gaming. Support from someone close often works faster than professional advice.
Professional Counselling
Speak with a mental health specialist, counsellor, or psychologist. Mental health organisations and the psychiatric departments of government hospitals in Bangladesh can provide this support.
399 bed's accountability
399 bed is not just an entertainment platform — we want to create an environment where every player feels safe. When our system automatically detects unusual playing patterns, our team reaches out directly.
Accounts of users under 21 are not kept active without verification. If age verification documents are not provided, the account is deactivated. Preventing underage play is one of our highest priorities.
We will never encourage you to bet more or to chase losses. Our communications and promotions always carry a responsible gaming message. To learn more about our position on this, read our About Us page.
Remember — betting is entertainment and should never be part of your financial plan. If you ever feel you are losing control of your gaming, contact our 24/7 live chat straight away or email us at [email protected].